FAQ
WHAT CLASS SHOULD I TAKE FOR MY FIRST TIME?
WHETHER YOU CONSIDER YOURSELF A SPICY SEASONED PILATES PERSON OR A BRAND NEW BEBE...
WE STRONGLY ENCOURAGE ALL STUDENTS TAKE OUR SIGNATURE FULL HAUS CLASS.
THIS IS AN OPEN LEVEL, FULL BOD WORKOUT AND THE MOST PEACHY PERFECT PLACE TO START TO GET ACQUAINTED WITH OUR HOP TEACHING STYLE + EQUIPMENT SO YOU GET THE MOST OUT OF YOUR MOVES! :)
WHAT IS THE DIFFERENCE BETWEEN MEMBERSHIPS AND PACKAGES?
A MEMBERSHIP IS A BUNDLE OF MONTHLY REOCCURRING CLASS CREDITS WITH A MINIMUM 3 MONTHS COMMITMENT.
THE MEMBERSHIP PAYMENT WILL AUTO RENEW EVERY MONTH, AND YOUR NEW BUNDLE OF CLASSES WILL BE DEPOSITED INTO YOUR ACCOUNT!
ANY UNUSED MEMBERSHIP CREDITS CANNOT BE CARRIED OVER SO, USE EM OR LOSE EM!
SIMPLES
PERKY PERKS INCLUDE:
🪩10% OFF ALL HOP MERCH
🪩 1X MONTHLY GUEST PASS TO BRING YOUR BOO
🪩 EXCLUSIVE OFFERS + DISCOUNTS IN LOCAL BUSINESSES
🪩 PAUSE YOUR MEMBERSHIP FOR UP TO 4 WEEKS PER YEAR (2 WEEKS MINIMUM)
🪩PRIVATE SESSION & GROUP HIRE DISCOUNTS
THESE ARE THE MOST COST EFFECTIVE OPTION...
SAVE THAT COIN BB!
A PACKAGE IS A ONE TIME PURCHASE.
YOU MUST USE OR LOSE YOUR CLASSES BY THE EXPIRATION DATE.
PACKAGES CANNOT BE FROZEN, NOR CAN THEY BE EXTENDED.
WHEN SHOULD I ARRIVE FOR CLASS?
PLEASE ARRIVE 5-10 MINUTES BEFORE CLASS
BUT PLEASE, NO MORE THAN 10 MINUTES BEFORE YOUR CLASS
THE BUZZER DISRUPTS OTHER COMMUNITY MEMBERS IN THE CURRENT CLASS ENJOYING THEIR GOOEY STRETCH AND COOL DOWN.
WHAT IF I’M LATE?
WE WANT ALL OF OUR COMMUNITY TO ENJOY THE FULL HOP EXPERIENCE
FOR THAT REASON, THE DOOR IS LOCKED 2 MINUTES AFTER THE CLASS START TIME.
IF YOU ARE MORE THAN 2 MINUTES LATE, PLEASE DO NOT RING THE BUZZER.
THIS DISRUPTS THE EXPERIENCE FOR OTHER COMMUNITY MEMBERS AND FOR SAFETY REASONS YOU WILL NOT BE PERMITTED INTO CLASS ANYWAY!
PLEASE BE COURTEOUS.
WE UNDERSTAND LIFE (AND TFL) HAPPENS...
SO IF YOU ARE RUNNING LATE PLEASE DROP US A MESSAGE AND WE WILL DO OUR BEST TO SLOT YOU INTO ANOTHER CLASS THAT DAY.
*DIRECT BOOKERS ONLY*
BEYOND THIS, IF YOU’RE LATE YOU FORFEIT THE SESSION AND LOSE THE CLASS CREDIT, SO IF YOU FORESEE THIS HAPPENING WE ADVISE YOU TO MAKE A LATE CANCELLATION VIA YOUR ACCOUNT.
WE CANNOT ACCEPT CANCELLATIONS VIA SOCIAL MEDIA OR EMAIL.
WHAT IF I NEED TO CANCEL MY CLASS?
IF YOU NEED TO SKIP CLASS, BOO! WE’LL MISS YOU!
YOU CAN CANCEL YOUR CLASS THE SAME WAY YOU BOOKED ONLINE WITHOUT PENALTY 12 HOURS OR MORE BEFORE YOUR CLASS!
IF YOU NEED TO CANCEL WITHIN 12 HOURS OF CLASS OR IF YOU ARE A NO SHOW, YOU WILL LOSE THE SESSION.
PLEASE NOTE WE CANNOT ACCEPT CANCELLATIONS VIA EMAIL OR SOCIAL MEDIA, THESE MUST BE DONE BY YOU VIA YOUR ONLINE ACCOUNT.
SO IT’S SIMPLE REALLY, JUST GET YOUR ASS IN CLASS!
I’M ON THE WAITLIST, WHAT HAPPENS NOW?
IF THE CLASS YOU FANCY IS FULL, SIGN UP FOR THE WAITLIST.
IF A PLACE OPENS UP, EVERYBODY ON THE WAITLIST WILL RECIEVE AN EMAIL/ TEXT...
SO IT'S FASTEST FINGER FIRST!
MAKE SURE YOUR PHONE NUMBER & EMAIL ARE UP TO DATE!
THE CANCELLATION AND NO SHOW POLICY APPLIES TO WAITLISTED SPOTS TOO.
IF YOU CAN NO LONGER MAKE IT TO CLASS YOU SHOULD CANCEL YOUR SPOT.
I’M PREGNANT, CAN I COME TO CLASS?
YOUR ARE WELCOME TO CONTINUE JOINING GROUP CLASSES IN YOUR FIRST TRIMESTER, MAMA!
IF YOU WISH TO CONTINUE CLASSES MOVING INTO YOUR SECOND TRIMESTER, YOU MUST TAKE A 1:1 SESSION BEFORE YOU CONTINUE GROUP CLASSES TO BECOME FAMILIAR WITH THE MODIFICATIONS YOU WILL NEED TO KEEP ON MOVIN & GROOVIN SAFELY!
THIRD TRIMESTER 1:1 ONLY.
PS, WE OFFER A DISCOUNT FOR 1:1 SESSIONS FOR ALL HOP MEMBERSHIP HOLDERS!
PLEASE GET IN TOUCH FOR MORE INFO
SPEAKING OF BABIES, CAN I BRING MY DOG?
WE LOVE OUR FURRY FRIENDS, AND YOU’LL OFTEN FIND OUR RESIDENT PILATES PUP GUS AROUND THE STUDIO.
DUE TO THE SIZE OF OUR LIL STUDIO, WE CAN ONLY WELCOME SMALL WELL MANNERED DOGS.
ANY DOGS CAUSING CHAOS, WILL BE ASKED TO LEAVE (WITH THEIR OWNERS!) NO REFUNDS.
WE ALSO ASK YOU ARE MINDFUL WHEN PLANNING TO BRING YOUR POOCH ALONG.
LIKE IF IT’S POURING OF RAIN OR YOUR LITTLE FRIEND HAS BEEN ROLLING AROUND IN MUD AT THE PARK...
PLEASE DON’T BRING YOUR SOGGY DOGGY INTO THE SPACE
WE RESERVE THE RIGHT TO REFUSE ENTRY, SO PLEASE BE A SMART COOKIE!
WOOF! DID SOMEONE SAY COOKIE?!